Terms and Conditions

Financial Regulation

We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 668850. We are permitted to act as a Credit Broker. You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0845 606 1234.

The term "Countrywide Vehicle Contracts Ltd" or "us" or "we" refers to the owner of the website whose registered office is 204 Moulsham Street, Chelmsford, Essex CM2 0LG. Our company registration number is 06632408. The term "you" refers to the user or viewer of our website.

Our Services

As an FCA regulated credit broker we are able to introduce you to a panel of lenders who may help you finance your vehicle and provide any other products/services that you may require, including servicing packages and vehicle maintenance. We work with some of the UK’s most prominent and trusted finance providers in order to help secure you the best and most appropriate deal.

In order to do offer this service, we may seek personal information about your circumstances and objectives as this may be relevant in order to enable us to identify your exact needs and provide a suitable solution. It is important that you provide us with accurate and relevant information so that we can try and find a product or agreement that is most appropriate.

Important information

To be eligible for one of our offers you will need to be over the age of 18 and approved for credit with one of our agreed lenders.

All offers are subject to availability and may be withdrawn at any time without prior notice.

Information and prices are correct at the time of publishing which can be subject to change due to funders terms, dealer discounts or manufacturers terms.

All data listed is supplied from CAP HPi Ltd and is subject to change. We cannot be held responsible for any discrepancies in CAP data.

Failure to maintain payments may result in the termination of your contract agreement and the vehicle being returned to the funder.

Vehicles Advertised

Images displayed on our site are for illustrative purposes only, supplied to us by CAP HPi Ltd. Whilst we make every effort to ensure the accuracy of the information supplied, this can only be used as a guide and you should check with the relevant manufacturer website for clarification on colours, specifications, optional extras and technical data.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Countrywide Vehicle Contracts Ltd's relationship with you in relation to this website.

Figures displayed on our site

The prices quoted include VAT if Personal Contract Hire or Personal Contract Purchase and exclude VAT if Business Contract Hire or Finance Lease. VAT will be payable and may be reclaimed appropriately according to your businesses VAT status. 

Prices also include delivery to your chosen UK mainland destination, number plate, Road Fund Licence for the term* (variations may apply for Personal Contract Purchase*) and Vehicle first registration fee. 

Arrangement Fees

To help cover the costs involved with running this website, and associated business liabilities we may charge an arrangement fee. This fee will be clearly indicated on the vehicle order form which we will supply you, to outline the vehicle and contract you are wishing to proceed with.

Arrangement Fees can be paid by credit or debit card.

Our Remuneration

Our remuneration is an introductory payment payable by the funder. We do not take credit for payments due until the funding has been paid out. The amount we are paid may effect the total amount you pay during the contracted agreement. You are entitled, at any time, to request information regarding any payment which we may have received as a result of placing your finance with a funder. 

Pre-registered Vehicles

Sometimes vehicles supplied may be pre-registered. This means that the date they were registered may be some time before you receive delivery. In this instance the road fund licence may be due prior to 12 months, servicing may be required earlier than anticipated, MOT will be due 3 years from the date of registration and the warranty may expire before the end of your contract.


Upon receipt of correct finance documentation and the balance of any monies due, CVC will arrange delivery of the vehicle to your chosen destination.

Registration choice is not possible unless you are supplying a cherished plate.

Delivery dates are subject to change due to delays from the manufacturer or supplying dealer.

Post Delivery

Following delivery of your vehicle, you will be responsible for keeping the vehicle properly insured, maintained and serviced in accordance with manufacturer guidelines. 

Please be aware that you will not own the vehicle at the end of the contract under a Business or Personal Contract Hire agreement.

You are responsible for the condition of your vehicle, at the end of the agreement. You may receive further charges for damage considered outside Fair Wear & Tear as well as excess mileage if you have exceeded the contracted agreement.

Manufacturer Warranty

Vehicles supplied will be in most cases covered by manufacturers warranty. The warranty commences the day the vehicle was first registered. Some vehicles supplied by us may be pre-registered or used, which may effect your obligations around vehicle servicing, MOT and manufacturer warranty.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Countrywide Vehicle Contracts Ltd's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Treating you Fairly

We always aim to treat you fairly. This means that we will always endeavour to:

  1.  Conduct our business with due skill, care and integrity
  2.  Never put ourselves in a position where our primary duty to you is compromised
  3.  Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
  4.  Be transparent in the matter of our remuneration
  5.  Respect your confidentiality

What if you have a complaint?

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, contact us by either:

email: complaints@cvclease.co.uk

Tel: 01277 354777

or write to us at 131-133 Roman Road, Mountnessing, Brentwood, Essex, CM15 0UD

More details of our complaints policy can be found at https://www.cvclease.co.uk/complaints-policy/

Your consumer right of cancellation and a refund

If you are a consumer, you have the legal right to cancel the contract under the Consumer Contracts Information and Additional Charges) Regulations 2013. Your legal right to cancel starts from the date you receive the Order Confirmation and for 14 days thereafter. For example if you receive the Order Confirmation 1st May, you can cancel at anytime up to 14th May and receive a refund of any payments you have made.

To cancel a contract, you just need to let us know in writing to info@cvclease.co.uk

Your Responsibilities

In order for us to fulfil our responsibilities to you, you must:

Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements.

Comply with the terms and conditions of any agreement we arrange for you.

Data Protection and Confidentiality

We are registered under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with on your behalf with one of our panel of funders. You have the right to cancel your authority for us to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

All customers’ records are treated as private and confidential and CVC therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to Compliance Officer, Countrywide Vehicle Contracts Limited, 131-133 Roman Road, Mountnessing, Brentwood, Essex CM15 0UD

We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2007.

Our rights to cancel

We will not be liable or responsible for any event outside of our control.

In events outside of our control such as lack of availability of vehicles, we may cancel the contract and refund you any monies paid.

If you fail to pay the arrangement fee, deposit or any other monies required we may cancel the contract.

Statutory Rights

Nothing in these conditions shall affect your statutory rights.

CVC is committed to providing the highest level of customer service. Should we fail in any way, or you have any complaint about our service, we will endeavour to resolve the issue or issues to a satisfactory resolution as promptly as possible.

For a copy of our customer complaints procedure, or if you have a compliant about our service you should email complaints@cvclease.co.uk. We are committed to acknowledging your complaint within 3 business days of receipt and undertaking all reasonable efforts to resolving the issue as quickly as possible.